Terms and Conditions of Purchase

1.GENERAL

The terms and conditions apply to the sale of tickets, products and services sold through the webshop: webshop-historieogkunst.kk.dk, which is run by Kunst & Historie under The City of Copenhagen, and comprises the following institutions:

· The Museum of Copenhagen

· Thorvaldsens Museum

· Nikolaj Kunsthal

Addresses and contact information can be found in section 7.2.

2. PRICES AND PAYMENT

All the prices in the webshop are listed in Danish kroner.

Tickets are not subject to VAT, as institutional ticket sales are exempt from VAT, according to the Danish VAT Act (Momslovens §13 stk. 1. nr. 5.)

However, certain products and services may be subject to VAT, this information will be posted on the webshop site.

When you are ready to pay, you will be sent from our server, to the Quickpay payment service. Quickpay is PCI certified, which means that the payment process is secure.

Read more about the certification and what it means for the security of your payment, through this link: quickpay.dk/features/security/. When paying with your debit/credit card, your data is encrypted. Once the payment has been completed, you will be sent back to our server, where the transaction will be concluded.

We do not share debit/credit card information or personal data with Quickpay. Quickpay processes this information, independently. You can read more about data processing in connection with their payment services, through this link: quickpay.dk.

You can pay with Dankort, Visa, Visa Electron, MasterCard or Maestro, and there is no transaction fee.

3. TICKETS AND CONDITIONS

3.1. ENTRANCE TICKETS

An entrance ticket allows access to The Museum of Copenhagen, Nikolaj Kunsthal and Thorvaldsens Museum, for up to 48 hours after the ticket has been redeemed.

The entrance ticket must be used within 90 days of purchase, after which it is no longer valid.

The entrance ticket will be activated by a member of staff at the counter, or at the self-service scanner. The ticket must be scanned upon arrival at each institution.

In the case of special exhibitions and special events, it might be necessary to purchase an additional ticket, before being granted access to the institution.

Relevant information concerning the redemption of entrance tickets may be sent by email.

Entrance tickets may only be used during the opening hours of the individual institutions. There may be periods where the individual institutions are closed, in connection with the installation of new exhibitions etc.

Opening hours can be found on the individual cultural institutions’ websites. Website information can be found in section 7.2.

3.2. Purchase of a membership card

Membership cards can be purchased in the webshop, where the membership is validated immediately.

The membership card is active from the time of purchase and valid for one year from the date of purchase.

A physical membership card is issued on your first visit to either the Museum of Copenhagen, Thorvaldsens Museum and Nikolaj Kunsthal, by contacting a member of staff.

The membership card is personal and may not be passed on to or used by anyone other than the membership card holder. Doing so will be considered misuse.

Membership cards for 1+1 members are also personal for the card holder and allows the card holder to welcome along 1 guest to the institutions.

3.3 PURCHASE OF MEMBERSHIP VOUCHERS

Membership vouchers are available for purchase in the webshop. The vouchers can be redeemed for an annual membership card at The Museum of Copenhagen, Thorvaldsens Museum and to Nikolaj Kunsthal.

Membership vouchers must be redeemed for an annual membership card within 2 years from the date of purchase.

Once the Membership voucher has been redeemed for an annual membership card, the membership card is valid for a year from the issue date.

After redemption, the annual membership card is personal and may not be passed on to or used by anyone other than the membership card holder. Doing so will be considered misuse. Membership cards for 1+1 members are also personal for the card holder and allows the card holder to welcome along 1 guest to the institutions.

3.4 GENERAL CONDITIONS FOR MEMBERSHIP CARD HOLDERS

The Membership card must be scanned upon arrival to the institutions the card is valid in – either by a member of staff at the counter, or at the self-service scanner. Please note, that the Membership 1+1 cards must be scanned twice if the card holder brings a guest, either by a member of staff at the counter or at the self-service scanner.

In the case of special exhibitions or special events, it might be necessary to purchase an additional ticket, before being granted access to the institution.

Relevant information concerning the conditions and usage of annual membership cards will be sent out by email upon registration and close to the expiration date of the membership. These emails cannot be deselected as they are relevant to the use of annual passes.

Upon registration for an annual pass, you can sign up for newsletters with information about the individual institutions’ exhibitions, events, membership benefits ect. You can always withdraw your consent to receiving the newsletter. Just as there will be an option to unsubscribe to the newsletter in all distributed newsletters.

Membership cards may only be used during the opening hours of the individual institutions. There may be periods where the individual institutions are closed, in connection with the installation of new exhibitions etc.

Opening hours can be found on the individual cultural institutions’ websites.

Website information can be found in section 7.2.

In addition to admission, there are also several benefits connected with having an annual membership. More information is available in the ‘Membership’ section of the webshop. You will receive information about benefit changes by email.

Members of staff at the individual institutions may, at any given time, request the Membership card holder to present additional photo documentation.

3.5. EVENTS

Event tickets only grant access to the given event at the time, stated on the ticket, unless otherwise stated on the event ticket.

Event tickets do not grant regular entrance to the institutions, unless otherwise stated on the event ticket.

The event ticket must be shown to a member of staff at the counter, upon arrival at the institution.

Tickets are only refundable if the event is cancelled by the organizer.

3.6. PUBLIC GUIDED TOURS

Tickets for public guided tours only allow admission to the specific guided tour, at the time/date and at the institution stated on the ticket, unless otherwise stated on the event ticket.

Tickets for public guided tours allow admission under the same conditions as entrance tickets and allow entrance to the other institutions in Historie & Kunst for 48 hours. The first visit may be made on the day of the planned public tour, after which the ticket is valid as an entrance ticket for 48 hours.

The public guided tour ticket must be shown to a member of staff at the counter, upon arrival at the institution.

If you are unable to take part in the public guided tour, then the ticket can still be used as a regular entrance ticket.
Tickets are only refundable if the event is cancelled by the organizer.

3.7. PRIVATE GUIDED TOURS

Tickets for private guided tours and city walks only allow admission to the specific guided tour, at the time/date and in the institution stated on the ticket, unless otherwise stated on the ticket.

In addition to purchasing a ticket for a private guided tour, separate entrance tickets must be purchased for the number participants attending the private guided tour. Entrance tickets can be bought at the institution on the day of the tour or on the webshop up to 6 months before the day of the private guided tour.

Private guided tour tickets, together with entrance tickets, must be presented to staff upon arrival at the institution.

Tickets for private guided tours can be refunded up to 14 days before the date of the tour.

4. GENERAL TERMS AND CONDITIONS

4.1. NEWSLETTERS

When purchasing entrance tickets and membership vouchers, you can also sign up for newsletters, where information is sent out about the individual institutions’ exhibitions, events ect.

You can always withdraw your consent to receiving the newsletter. Just as there will be an option to unsubscribe to the newsletter in all distributed newsletters.

4.2. CANCELLATION

A 14-day cancellation policy applies to purchases made in the webshop, and is valid from the day the ticket, product or service is purchased.

Once the ticket, annual pass, product or service has been redeemed or put into use, the right to cancel no longer applies.

Regarding membership vouchers for annual membership cards a 14-day cancellation policy applies, unless the membership voucher already has been redeemed for a membership card.

Regarding tickets for events and guided tours, a 14-day cancellation policy applies, but only if there is more than 14 days until the day of the event or guided tour.

A booking for a private tour is refundable until 14 days before the day of the tour.

If you would like to make use of the cancellation policy, in connection with one of your purchases, you must write to UogA@kff.kk.dk. After receiving your request, the ticket will be cancelled, and your money will be returned within a month.

You cannot make use of the cancellation policy at the individual physical institutions.

4.3. DEFECTS AND WARRANTY

You have the right to make a claim, in the case of defective products or services. We recommend that you do so as quickly as possible. According to The Danish Sale of Goods Act (Købeloven) you have to make your claim within 2 years from the date of the purchase.

You can make a claim regarding the purchase of defective tickets in writing, by email UogA@kff.kk.dk.

If your claim concerns the conditions at the individual institutions, you can find contact details on their websites. See section 7.2.

4.4. COMPLAINTS PROCEDURE

If you wish to file a complaint about tickets, products or services sold in the webshop, you are welcome to write an email to UogA@kff.kk.dk.

If your complaint concerns the conditions at the individual institutions, you can find contact details on their websites. See section 7.2.

You can also submit your complaint to The Danish Dispute Resolution Centre situated in the house of Committees (Nævnenes Hus), if the subject of the complaint is within their assigned area of expertise. Further information can be found on their homepage: forbrug.dk.

If you are a consumer residing in another EU country, then you can send a complaint by the EU Commission’s online complaint platform. The platform can be found here: http://ec.europa.eu/consumers/odr/.

If you decide to send a complaint through the EU Commission’s online complaint platform, please provide the following email address: UogA@kff.kk.dk, when specifying who your complaint concerns.

4.5. MISUSE

Your membership card is personal and may not be passed on to or used by anyone else. Transferal to or use by anyone other than the passholder will be considered misuse. In the case of misuse, the membership card could be deactivated.

The cardholder will always be notified of misuse or deactivation by email.

If you lose your membership card or suspect misuse, please promptly inform the municipality by email: UogA@kff.kk.dk.

4.6. AMENDMENTS

The City of Copenhagen reserves the right to change the terms and conditions of purchase at any time. Changes will be published on the webshop site.

In addition, all membership card holders, and customers with tickets not yet redeemed will receive an information email no later than 2 months before the changes take effect.

Changes in the terms and conditions of purchase due to changes in legislation will take effect on the legislation’s official date of commencement.

5. PERSONAL DATA

In connection with your transactions in the webshop, The City of Copenhagen processes your personal data. Please read more about this in the webshop’s Privacy policy.

7. CONTACT INFORMATION

Here you will find links to the individual institutions’ websites, where you can read more about each institution. You can also find contacts details if you have questions about the individual institutions. Opening times and information about periods when the individual institutions may be closed to the public, can also be found on the their websites.

You are also welcome to send questions by email to: UogA@kff.kk.dk.